C. 约瑟夫拉米有限公司
Lamy needed to replace its legacy telephone system with a modern Alcatel-Lucent Enterprise IP communications solution.
- 国家:德国
- Industry: Manufacturing
- Solution: 统一通信, Small and 媒体业务, Connected 解决方案 and Devices
永恒的现代性, functional design and quality “Made in 德国y”: These are the hallmarks of the LAMY brand. With classics such as the LAMY 2000 or the LAMY safari, Lamy has inspired writing enthusiasts around the world for over 50 years. 与此同时, Lamy is not only the market leader in 德国y, but has also developed into an internationally coveted lifestyle brand. The company manufactures its high-quality designer writing instruments almost entirely in Heidelberg.
Our vision of a custom telecommunication solution has paid off. We now have an extremely stable, easy-to-use system and were able to minimize the support effort both for our own IT team and for our partner COM plan + service.
Challenges
- Difficult administration of the legacy system
- Limited functionality of the call center solution
- 不足的支持
Results
- Better administrability
- 现代功能
- Flexible and future-proofed
- Minimized support effort
产品 & 解决方案
产品
- Alcatel-Lucent OmniPCX® Enterprise Communication Server
- Alcatel-Lucent OmniVista® 网络管理 System
- Alcatel-Lucent OpenTouch® computer telephony integration (CTI)
解决方案
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